Duheng "Hansen" Liang

Directed P&L and strategic roadmap for New Products, reporting directly to the Chief Product Officer and co-founder, ensuring alignment with multi-year growth objectives.

Managed New Product R&D teams, overseeing execution of strategic roadmaps as both a manager and individual contributor.

Spearheaded company-wide and cross-company initiatives, including key partnerships with Meta and Google, to accelerate new product incubation and market expansion.

Led the international launch of Klaviyo Reviews, continuously iterating to optimize product-market fit and significantly grow product revenue.

Represented the product and business unit effectively to company leadership and key external partners, fostering critical stakeholder alignment.

Co-founded the New Products team, conducting market research and prototyping new technologies to identify high-potential product opportunities.

Created and launched a new product reviews app on the Shopify App Store from scratch, acquiring initial users and generating first revenue.

Developed comprehensive business cases and successfully persuaded the executive team to invest in scaling the product idea into a full-scale offering.

Led end-to-end development of Klaviyo Reviews from R&D to GTM, ensuring tight release schedules and cross-functional alignment across 10+ departments.

Led the Onsite Team, increasing adoption of audience growth tools from 20% to over 50%, establishing them as the leading solution in a rapidly growing customer base.

Drove roadmap and strategy to expand product-market fit to new products and channels, notably contributing to the launch of a new SMS product with enhanced consent collection.

Optimized self-serve adoption as leader of the Growth Team, collaborating with Marketing, Sales, and Success to streamline user onboarding.

Scaled Product Team operations by standardizing processes, including implementing an automated customer interview scheduling tool and centralized research documentation.

Led the development of "Lutron Designer+" software, managing a cross-functional team of 20+ engineers, Business Analysts, and Quality Assurance specialists.

Defined, prioritized, and executed the product roadmap, delivering 10 quarterly major releases and contributing to 10+ pending patents.

Organized and managed engineering development sprints, creating detailed technical specifications to guide software feature implementation.

Designed and developed a .NET-based Statistical Process Control (SPC) software package to monitor and significantly improve manufacturing efficiency of electronic components.

Implemented data collection and analysis tools that optimized production processes across US manufacturing plants.